YOUR BACKGROUND

1. How old are you? Where are you from?
   I am 23 Years Old. Live in Franklin Park New Jersey.

1. What did you study at school? Where did you receive your credentials?
   I graduated with a Bachelors degree in Information Technology and Computer Science from NJIT.

1. What inspired you to pursue this field of study?
   I have always been good with coding software and good with computers, which led me to pursue this field of study.

ABOUT THE JOB

1. How long have you worked at August eTech?
   I have been working at August eTech for almost a Year and 3 month (15 months)

1. What parts of our mission do you connect with?
   To provide support to the clients with the best of my knowledge and be a part of team to accomplish each and every aspect for the company.

1. What position were you brought in to do at August eTech? How would you describe the responsibilities of that job?
   I have started working as an Intern where I had deploy computers and complete a full setup of clients profile before handing the computers to the clients, After which I was offered a Full time Position as an IT operation Support Analyst where I have been responsible for Handling and resolving escalated customer’s complaints, Provision new users in Active Directory, Monitor & process assigned task/tickets, Response to alerts, incident, and user request, Review and manage client backup data to ensure successful storage, Make on-site visits for everything from training, to server and hardware maintenance, Prepare documentation of practices processes and policies regarding any Helpdesk request and net backups.

1. What is your job now? What does it entail?
   I am going to be a Senior IT Technician, Where I have to take responsibilities for the Helpdesk tickets and contacting 3^rd party support if needed and be a junior level in the Systems Team, where I will be Handling more about switches and networks.

1. What do you like most about your job?
   That every day I come to the office I am learning something new, whether it is from the coworker or supervisor or even the client.

1. What is your team like?
   Very helpful, Knowledgeable, and supportive. I believe those are enough to define a perfect team.

1. What is the most unique part about working here?
   I learn a lot every day. It’s been only a year working with August eTech, but the growth and knowledge I have gained is something unique for me at least in this short period of time. Does not matter what position you work for, but you get to learn everything.

1. What is the best career lesson you’ve learned so far?
   Never give up, keep trying, reach out for help when stuck.

FUN FACTS

1. What do you like to do when you’re not working?
   Travel, I just love traveling to different places and trying new foods.

1. What is your personal mantra/motto/favorite inspirational quote?
   Never Give up!

1. What is your favorite place in the world?
   My Birthplace, India! Favorite place to live, Favorite place for Food and Favorite place to visit!

1. If you could have any superpower, what would it be?
   The Power of Reading people’s mind.